S T A F F
In accordance with Trustmark's team philosophy, each job has a dedicated Estimator, Project Manager, Job Foreman, Crew, and Accounting Professional.
Trustmark employs a team approach to every job. Typically, there will be four to five distinct staff members to ensure a superior outcome.
The Estimator reviews the proposed plans and scope. He consults frequently with the purchasing entity (GC, Developer, or Owner) and provides feedback regarding the initial architectural drawings. This is a critical and often overlooked service we provide to all our prospective clients. Frequently, plans are defective or partial, and this can result in costly change orders. We alert our clients ahead of time of any potential problems or defects so they can budget their project correctly.
Once a job bid is accepted, the project is assigned to a Project Manager. This is the individual who will effectively manage the job. He or she finalizes any open specifications or selections, orders materials, schedules, and provides close on-site management once the job gets under way. The PM is the point of contact for the GC or Owner's Rep. It is their responsibility to assure that a job proceeds smoothly, in a safe manner, on-time and on-budget.
The Job Foreman actually runs the job, directing the crew and joining them in the performance of the work. He is a senior individual, well-versed in the complexities and pressures of the work site. The Foreman has special training not only in different roofing applications, but job-site safety as well. He will be on site at all times work is being performed, and handles most of the field paperwork.
Alongside of, and under the direction of, the Job Foreman, the Crew performs the installation, maintains the job site (including storage and security of materials and tools), and obeys all safety and particular site regulations. At Trustmark, crew members are organized into four distinct color ranks, based on their experience and certification level:
A critical behind-the-scenes aspect of any job is the accounting department. Particularly in the case of a large or complex commercial installation, it is essential credit lines be maintained and properly utilized to ensure smooth material flow; that draw requests be accurately prepared in a timely manner; that payroll and any subcontractors be paid quickly and efficiently; and that any job changes be properly processed and approved. A problem here can directly affect what's happening on the site, and expert handling of all financial issues helps ensure the on-time and successful outcome of any job.